Website Privacy Policy
Effective Date: August 1 2026
Lafayette Square Mortgage Solutions ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at lsmortgagesolutions.com.
Information We Collect
We may collect the following types of information:
Information you provide directly, such as your name, email address, phone number, and loan account information when you contact us or use our online services
Automatically collected information, including IP address, browser type, pages visited, and time spent on the site through the use of cookies and similar tracking technologies
How We Use Your Information
We use the information we collect for the following purposes:
Providing and Maintaining Services: to operate, deliver, and maintain our website and services, including processing transactions, fulfilling orders, and managing your account.
Communications: to send you service-related notices, respond to your inquiries, provide customer support, and communicate with you about your account or transactions.
Marketing and Promotions: to send you promotional materials, newsletters, offers, and other marketing communications that may be of interest to you, where permitted by applicable law. You may opt out of marketing communications at any time.
Analytics and Research: to understand how users interact with our services, measure the effectiveness of our content and campaigns, conduct research, and generate aggregated or de-identified data for business purposes.
Security and Fraud Prevention: to detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal or harmful activities, and to protect the rights, property, and safety of us and our users.
Legal Compliance: to comply with applicable laws, regulations, legal processes, and governmental requests, and to enforce our terms of service, policies, and agreements.
Product Improvement: to develop, test, and improve our services, features, and functionality, including troubleshooting issues and conducting internal quality assurance.
Personalization: to tailor content, recommendations, and advertisements to your interests and preferences based on information we collect about you and your use of our services.
Advisors: to communicate with and receive advice from our attorneys, consultants, accountants, and insurers.
How We Share Your Information
We do not sell your personal information. We may share your information with:
Vendors: third-party vendors and contractors who perform services on our behalf, such as sub-servicing, payment processing, data hosting, customer support, email delivery, analytics, and marketing. These service providers are contractually limited on how they may use your information.
Business Partners: companies with whom we jointly offer products, services, or promotions. These partners may use your information to communicate with you about their own products or services.
Advertising and Analytics Partners: third-party advertising networks, analytics providers, and social media platforms that help us deliver targeted advertisements, measure ad performance, and understand how users interact with our website and our services.
Legal and Regulatory Authorities: government agencies, law enforcement, courts, or other parties when we believe disclosure is necessary to comply with applicable laws or regulations, respond to legal process, enforce our agreements, or protect the rights, property, or safety of us, our users, or the public.
Corporate Transactions: in connection with a merger, acquisition, reorganization, sale of assets, bankruptcy, or similar corporate transaction, your personal information may be transferred or disclosed as part of the transaction, subject to standard confidentiality requirements.
Affiliates: Affiliates within the Lafayette Square® family of companies as permitted by law.
Cookie Policy
Our website uses cookies and similar tracking technologies to enhance your browsing experience. You may configure your browser to refuse cookies, although this may limit certain website functionality.
Data Retention
We retain your personal information for as long as necessary to service your loan, comply with legal obligations, and resolve disputes.
Data Security
We take the security of your personal information seriously and have implemented security measures designed to protect it from unauthorized access, use, alteration, disclosure, or destruction. This section describes the types of measures we employ and your responsibilities in helping to safeguard your information.
No method of transmission over the Internet, method of electronic storage, or physical security measure is completely secure. While we strive to use commercially reasonable means to protect your personal information, we cannot guarantee its absolute security. Unauthorized access, hardware or software failure, and other factors may compromise the security of your information at any time.
In the event of a data breach that compromises your personal information, we will notify you and the appropriate regulatory authorities as required by applicable law.
We encourage you to take an active role in protecting your personal information. You can help safeguard your data by:
Choosing a strong, unique password for your account and changing it periodically
Not sharing your account credentials with others and keeping your login information confidential
Logging out of your account when using shared or public devices
Being cautious of phishing attempts and suspicious emails purporting to be from us.
Keeping your device operating system, browser, and security software up to date
Promptly notifying us if you believe your account has been compromised or if you become aware of any unauthorized access to your information
You acknowledge that you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Children’s Privacy
Protecting the privacy of children is especially important to us.
Our website and services are not directed to children under the age of eighteen (18), and we do not knowingly collect personal information from children under 18.
If we learn that we have collected personal information from a child under 18 without verifiable parental consent, we will take prompt steps to delete that information from our systems. If you are a parent or legal guardian and believe that your child under 18 has provided personal information to us without your consent, please contact us immediately at privacy@lsmortgagesolutions.com.
International Data Transfers
Our services are operated in and provided from the United States of America. Our services and our website are only intended for residents of the United States of America.
By accessing or using our services, or by providing personal information to us through any means, you consent to the transfer, storage, and processing of your personal information in the United States as described in this Privacy Policy. If you do not consent to such transfer, storage, and processing, you should not use our services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors.
Any changes to this Privacy Policy will become effective on the date stated in the updated policy, unless otherwise specified. Your continued use of our services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated terms, you should discontinue your use of our services.
For material changes that require your affirmative consent under applicable law, we will obtain your consent before the changes take effect.
Contact Us
If you have questions about this Privacy Policy, please contact:
Lafayette Square Mortgage Solutions | Privacy Officer
1601 Belvedere Road, Suite E-300
West Palm Beach, FL 33406
privacy@lsmortgagesolutions.com